1. Information We Collect

When you visit our store, place an order, or contact us, we may collect information necessary to provide our services and process your order.

This information may include:

• Your name
• Billing and delivery address
• Email address
• Telephone or mobile number
• Order and purchase information
• Information you provide when contacting us

2. Payment Information

When you make a payment through our online store, payment information is processed by the relevant payment provider or payment gateway.

DreamWalk does not intentionally store complete payment card details such as your full card number or security code on our website.

Payments may be processed through third-party payment providers such as PayHere. Their own privacy and security policies may also apply to payment processing.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders.
• Arrange delivery of purchased products.
• Communicate with you about your order.
• Respond to customer inquiries and requests.
• Process returns, exchanges, and refunds.
• Improve our products, website, and customer experience.
• Help prevent fraudulent or unauthorized transactions.
• Meet applicable legal and business requirements.

4. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and manage customer orders.

Information submitted through our store may therefore be processed by Shopify as necessary to provide its platform and related services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential store functionality, remember preferences, understand website usage, and improve your shopping experience.

Some cookies may also be provided by third-party services used on our website.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our store and fulfill your order.

These services may include:

• Shopify and related e-commerce services
• Payment providers and payment gateways
• Delivery and courier services
• Website and technical service providers
• Services required to comply with legal obligations

7. Order and Delivery Information

When you place an order, we may provide relevant information to our delivery or courier service so that your order can be delivered to the address you provide.

Only information reasonably necessary to complete the delivery or related service will be shared.

8. Marketing Communications

If you choose to receive promotional communications from DreamWalk, we may use your contact information to send information about products, offers, or store updates.

You may contact us if you no longer wish to receive promotional communications.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to the personal information we hold about you, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

11. Children's Privacy

Our store is not intended to knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable requirements.

Any updated version will be published on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

This Privacy Policy may be updated periodically. Please check this page for the latest version.