Return & Refund Policy
Return & Refund Policy
At DreamWalk, we want you to have a positive shopping experience. This policy explains when returns, exchanges, and refunds may be available for purchases made through our store.
1. Returns
We accept return requests for eligible products within 7 days of delivery.
To be eligible for a return, the shoes must be unused, unworn, and in their original condition and packaging.
2. Eligible Returns
A return or exchange may be considered when:
- You received the wrong product.
- You received the wrong size or color due to an error in your order.
- The product arrived damaged.
- The product has a manufacturing defect.
3. Product Condition
Returned shoes must be in their original condition. Products that have been worn outdoors, washed, damaged, altered, or otherwise used may not be accepted for return.
Please keep the original shoe box, tags, labels, and packaging until you are satisfied with your purchase.
4. Size Exchanges
If you receive the wrong size or need a different size, please contact us within 7 days of delivery.
Size exchanges are subject to availability. If the requested size is unavailable, we will discuss the available options with you.
5. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.
Please provide your order number and clear photographs of the product and packaging. This will help us review the issue and provide an appropriate solution.
Important: Please do not return an item before contacting DreamWalk and receiving return instructions.
6. Refunds
If your return is approved and a refund is applicable, the refund will be processed using the appropriate payment method or refund procedure available for your order.
For online payments made through a payment gateway such as PayHere, applicable refunds will be handled through the relevant payment and refund process.
The time required for a refund to appear in your account may vary depending on your bank or payment provider.
7. Delivery Charges
Original delivery charges are generally non-refundable unless the return is caused by an error on our part, such as sending the wrong product or delivering a damaged or defective product.
Any return delivery arrangements or applicable charges will be communicated to the customer before the return is processed.
8. Non-Returnable Items
Returns may not be accepted for:
- Products that have been worn or used.
- Products damaged through improper use or care.
- Products returned without required original packaging.
- Products returned after the 7-day return period.
9. How to Request a Return
To request a return, exchange, or refund, please contact us with:
- Your order number
- Your name
- Product name
- Reason for the return
- Photos of the product, if applicable
Email: dreamwalk@ceylonesse.com
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact DreamWalk.
DreamWalk reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.